If you are a victim of Disability Hate Crime, Voice UK offers a helpline to those affected.

The new Helpline number is 080 880 2 8686.

This number will not show up on your telephone bill and is free from mobiles and most landline numbers.

The Voice UK Helpline is for carers, parents and professionals as well. We provide help and information about how to do things such as making a complaint and any other information or help needed if you are the victim or witness to a crime.

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Textphone 07797 800 642
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There is also a 24 hour answer phone service.

VOICE UK operates a telephone Helpline:

Monday 9 am to 4 pm
Tuesday 9 am to 4 pm
Wednesday 9 am to 12 noon
Thursday 9 am to 4 pm
Friday 10 am to 5 pm

 
VOICE UK Helpline Charter

What to expect if you contact our helpline

The key aims of our helpline service are:

• To treat you with courtesy and respect
• To treat you as an individual
• To be non judgmental, easy to talk to and helpful
• To listen to what you say and take this seriously
• To keep what you say to us confidential, unless there is a serious risk of harm to someone.  This may require a breach of confidentiality to ensure the caller's or another person's safety or protection
• To reply to telephone messages left on voice mail/answer phone within two working days from the date the message is received
• To reply to letters, emails, text messages and Windows Live MSN Messenger within two working days from the date of receipt. (The time required for a fuller response, where necessary, will be negotiated and agreed with the caller on an individual basis)
• To give clear information and advice
• To clearly explain what we are going to do
• To tell you about other relevant organisations or services that may be of assistance if we are unable to help you